Mobility has transformed everything about how humans act – and interact.
It has changed the definition of a great customer experience, which now can happen in your environment or over a virtual connection. It has upped every expectation related to personalization, control, speed, and efficiency.
For organizations striving to keep up with this dynamic shift, Qmatic Mobile Solutions represent a powerful set of resources.
A mobile solution from Qmatic is the glue between the virtual and physical world that empowers customers and mobile workforce to act more freely. It allows for a seamless and efficient customer experience and it provides the means for a service provider to offer a personalized experience and to communicate with customers before they arrive to the physical location.
Every step in the journey from online to onsite is integrated and able to generate valuable analytics. You have everything you need – in the palm of your hand.
Empower your employees with Connect Agent
Connect Agent is a smart business app that gets employees out from behind a counter and onto the service floor, to attend to customers more directly and relationally. The result is higher customer satisfaction scores, more productivity, and a happier team.
With the single interface, team members can manage walk in visits, maintain awareness of waiting customers, customers currently being served, and upcoming visits. They can also tap into useful business analytics, such as delivered services and outcomes. Using a smart Bluetooth button, the user can perform a host of tasks (e.g., calling the next customer in the queue or ending a visit) simply by pushing the button without having to take their device out of their pocket. A similar app is also available for our Solo solution.
Provide personalized service with Concierge Agent
Concierge Agent is an efficient app for the mobile workforce that provides a seamless bridge between the online and the physical world. It empowers employees to provide more personalized and better service in meet & greet situations.The solution gives hosts not only the ability to greet customers, but to do so specifically to whether the customer wants to book an appointment, has an appointment for which they are checking in, or if they are a walk in customer, who needs direction. Your mobile workforce becomes more productive by having information at their fingertips that make it easier to provide great customer service.
Let customers wait anywhere with Mobile Ticket
Empower end-customers by allowing them to queue virtually using their phone, eliminating the pain of waiting. Qmatic’s mobile ticket solution enables customers to get in line before arriving at the branch. It also allows customer at the branch to select a mobile ticket, giving them the flexibility to wait where ever they desire while still being able to monitor their place in line.
Anyone with a smartphone and a web browser can access the mobile ticket – there is no need to download yet another app. If you are looking for a ticketless system this is the ultimate solution!
Smart digital signage with the Spotlight Media Player app
Spotlight is the mobile media player app from Qmatic. It is designed to deliver integrated media, graphics and queue status information to media displays in a cost-effective way. Spotlight provides an affordable alternative to present counter information on LCD screens
The Qmatic Spotlight is the main app and Spotlight Admin is the app to configure and maintain Spotlight from a mobile device. Both apps are free of charge. All you need is the corresponding licenses in Orchestra or Solo to access the information to be displayed in Spotlight.
Qmatic Mobile Solution Features
- Alerts and instant notifications for employees and customers via mobile apps, email or SMS
- Virtual queuing and wait time expectations
- Purposeful, timely communication between the organization, employees, and customers
- Post-service surveys for immediate, hyper-actionable feedback from customers
- Integration with geofencing and beacon technology to provide locations and directions
- Instant delivery of relevant messages and context marketing
- Integration with third party apps