Customer Journey: The flow of citizens, managed by PSA

 The Public Services Agency launched a new electronic citizen management system on April 21st, based on the virtual e-ticketing line.

The application passed the first test at the launch of the Ocniţa Multifunctional Center, and the managers concluded that this is “a modern, useful and accessible method”.

So, in order to obtain a virtual ticket from the system, the applicant must have a mobile phone to connect to the WI-FI network of the Center. Later, using the Google Chrome browser, enter the code “” and select the desired office and service.

The status information for the applicant in the system is updated online and can be viewed on the screen of the mobile phone within the coverage of the WI-FI network.

The Public Services Agency has so far opened four multifunctional centers on the territory of Moldova.