ICA Maxi Karlstad (Sweden) is a grocery store within the Nordic retail chain ICA.
With the help of the Qmatic Click & Collect solution, ICA Maxi Karlstad’s e-commerce is increasing rapidly in popularity.
ICA Maxi in Karlstad initially ran the online store using their own solution for pick up, but have now switched to using the Click & Collect solution developed by Qmatic together with ICA Sverige AB. This spring, the stores drive thru area opened, making the process very smooth for online customers.
Store Manager Christer Johansson believes simplicity is the key. He says that the greatest benefit for the customers is that they don’t need to park and go into the store to pick up their groceries.
Belgium’s largest university, University of Leuven has decided to go for Qmatic Orchestra to provide better service to its many students.
Situated in Belgium, KU Leuven has been a center of education for nearly six centuries. Today, it is Belgium’s largest university and one of the oldest and most renowned universities in Europe. As a leading European research university, KU Leuven offers a wide variety of international master’s programs, all supported by high-quality, innovative, interdisciplinary research. These credentials attract students and the start of the year can be quite busy for the Central Student Administration. To be able to manage the inflow of new students and improve the ‘student’ journey the university decided to work with the Qmatic Customer Journey Management platform, Orchestra.
Qmatic has recently won the tender for a new solution, issued by the city hall of Breda (The Netherlands).
The cooperation between the city hall and Qmatic isn’t new but the municipality decided to look out for a new platform. Requirements were identified and soon it became clear that the functionality available in Qmatic’s Customer Journey Management platform, Orchestra, best met the listed requirements.
An important part of the Customer Journey Management platform is the Business Intelligence functionality which offers valuable insights into the operational performance, and customer journey management data allowing the municipality to identify key developments and trends.