Qmatic has recently won the tender for a new solution, issued by the city hall of Breda (The Netherlands).
The cooperation between the city hall and Qmatic isn’t new but the municipality decided to look out for a new platform. Requirements were identified and soon it became clear that the functionality available in Qmatic’s Customer Journey Management platform, Orchestra, best met the listed requirements.
An important part of the Customer Journey Management platform is the Business Intelligence functionality which offers valuable insights into the operational performance, and customer journey management data allowing the municipality to identify key developments and trends.