Successfull customer's jorney
The Motor Vehicle Registration Department at the Civic Centre in Cape Town has implemented Qmatic’s Orchestra system.
The City of Cape Town officially launched the new Orchestra system which operates similarly to queuing systems at other service providers like banks.
Qmatic’s queuing system is installed at the main branch and The City of Cape Town is now planning to roll the solution out to other MVR branches in the city.
Accredited by the Lazio Region, the Guarnieri Hospital is a multi-specialty center that provides inpatient and outpatient services (Day Hospital) focusing on various medical specialties
“We have optimized registration for our patients. Now we are focusing on new additions and the option of booking appointments from home, using your smartphone or through our website” says Giovanni Pica — Engineer and IT Manager for the Guarnieri Hospital.
The solution is based on Qmatic Orchestra with Digital Signage and Business Intelligence.
ICA Maxi Karlstad (Sweden) is a grocery store within the Nordic retail chain ICA.
With the help of the Qmatic Click & Collect solution, ICA Maxi Karlstad’s e-commerce is increasing rapidly in popularity.
ICA Maxi in Karlstad initially ran the online store using their own solution for pick up, but have now switched to using the Click & Collect solution developed by Qmatic together with ICA Sverige AB. This spring, the stores drive thru area opened, making the process very smooth for online customers.
Store Manager Christer Johansson believes simplicity is the key. He says that the greatest benefit for the customers is that they don’t need to park and go into the store to pick up their groceries.
Belgium’s largest university, University of Leuven has decided to go for Qmatic Orchestra to provide better service to its many students.
Situated in Belgium, KU Leuven has been a center of education for nearly six centuries. Today, it is Belgium’s largest university and one of the oldest and most renowned universities in Europe. As a leading European research university, KU Leuven offers a wide variety of international master’s programs, all supported by high-quality, innovative, interdisciplinary research. These credentials attract students and the start of the year can be quite busy for the Central Student Administration. To be able to manage the inflow of new students and improve the ‘student’ journey the university decided to work with the Qmatic Customer Journey Management platform, Orchestra.
Qmatic has recently won the tender for a new solution, issued by the city hall of Breda (The Netherlands).
The cooperation between the city hall and Qmatic isn’t new but the municipality decided to look out for a new platform. Requirements were identified and soon it became clear that the functionality available in Qmatic’s Customer Journey Management platform, Orchestra, best met the listed requirements.
An important part of the Customer Journey Management platform is the Business Intelligence functionality which offers valuable insights into the operational performance, and customer journey management data allowing the municipality to identify key developments and trends.
Qmatic supports the first city hall in the Benelux using a robot to provide service. Last month, Elvie Pepper (as the robot is called), started her first day at work at the city hall of Leidschendam – Voorburg.
In a five-month pilot, Qmatic will work with a partner, Decos, and the city hall to find out if the robot can help to improve interactions with the customers and also taking the customer experience to the next level.
“City halls are continuously looking for technical solutions to improve the customer experience. An excellent way to do this is by personally welcoming customers with a self-service kiosk. Robots are becoming increasingly important in this process.”
“We are thrilled to be involved in this project to support the city hall in achieving their innovation ambition and we are looking forward to an excellent result “, says Renze de Ruiter, Managing Director at Qmatic Benelux.
The robot Elvie Pepper is manufactured by SoftBank Robotics but the partnership between Qmatic, Decos and the city hall is what’s most remarkable’, says Roeland van Oers, Project Manager at Decos. “Thanks to this partnership we have been able to offer something truly unique. Although the robot is cute, the integration between the systems is the most important: the Customer Journey Management platform Orchestra, the customer contact system of Decos and the robot Elvie Pepper. This unique integration allows the city hall to really offer her citizens a revamped and improved experience.”
At the end of the pilot it will be decided if Elvie Pepper is offered a permanent contract.
Компанией начаты работы по разработке внедрения системы обслуживания очереди, при приеме граждан, для сдачи экзаменов на водительское удостоверение.
Предусмотрена автоматизация процесса, и сведение к минимуму влияния человеческого фактора, при сдаче как теоретического так и практического экзаменов соискателями.
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